Shipping information

Delivery

All of our saunas will be delivered by an external transportation company from our Distribution Centre in Asten (The Netherlands).

For orders above £600, we don’t charge any delivery costs in the UK.

How does the process work to receive your sauna in the UK?

Payment

Please transfer the order amount in GBP (This amount includes the 21% Dutch VAT) to the following account:

Carelife BV / SuperSauna
IBAN: NL76INGB0004686274
BIC: INGBNL2A
Please state your order number as the reason for the payment.

Transport

After preparing the shipment and pickup of your sauna by the external transporter, the sauna will be shipped.
When the sauna arrives in the UK, UK customs will contact you to charge the UK VAT and import duties (if applicable). You must pay this amount directly to customs.
After receiving your sauna, please send all import documents and proof of payment of the UK VAT. We will refund the paid Dutch VAT in GBP to your bank account.

Please note! For a few days, you will have paid two VATs (Dutch and UK).