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Delivery Information & Process - SuperSauna® UK

All SuperSauna® cabins and outdoor saunas are dispatched directly from our central Distribution Centre in Asten (The Netherlands) via specialized external freight carriers.

 

Delivery Fees & Coverage 

  • Free Delivery (Mainland UK): We offer FREE ground-floor pallet delivery on all orders over £600 within Mainland UK.
  • Accessories & Small Items (Under £600): Delivered via standard parcel courier at a flat fee of £4.95.
  • Offshore & Remote Regions: For deliveries to Northern Ireland, the Scottish Highlands & Islands, Channel Islands, Isle of Man, or Isle of Wight, please contact customer support at info@supersauna.co.uk prior to ordering for a custom freight quote.

Step-by-Step UK Delivery & Customs Process 

To ensure a smooth delivery experience from our European Distribution Centre to your door, here is how the process works step-by-step:

Step 1: Advance Payment (Revolut UK) 

Transfer the full order amount in GBP (inclusive of 21% Dutch VAT) via bank transfer to our Revolut account:

  • Account Name: SuperSauna LTD GBP
  • Account Number: 84964527
  • Sort Code: 23-01-20
  • Payment Reference: Please state your Order Number
  • Bank Name & Address: Revolut Ltd, 30 South Colonnade, E14 5HX, London, United Kingdom

Step 2: Order Preparation & Dispatch

  • Once full payment is received and your sauna is in stock, our warehouse team in Asten prepares your order for pallet transport.
  • You will receive a notification and a Track & Trace code as soon as the external carrier picks up your shipment.

Step 3: UK Import, Customs Clearance & Delivery Appointment

  • UK Customs Clearance: Upon arrival in the UK, customs / the external freight carrier will contact you to collect the UK Import VAT, applicable UK import duties (~2%), and customs documentation fees (~£100-£125).
  • Delivery Scheduling: The external carrier will contact you directly to schedule a convenient kerbside/ground-floor delivery date.

Please note that the customer is solely responsible for organizing and completing the customs clearance process directly with the external freight carrier/customs broker. SuperSauna® cannot arrange, assist with, or intervene in the customs clearance process and holds no responsibility or liability for customs clearance procedures.

Important Note on VAT: Because of EU export regulations, you will temporarily pay Dutch VAT at purchase and UK VAT upon import. The Dutch VAT will be 100% refunded to you in Step 4.

Step 4: Dutch VAT Refund

After your sauna has been delivered, please email your official customs documentation and proof of UK VAT payment to:

Upon receipt and verification of these export documents, SuperSauna® will immediately refund the original 21% Dutch VAT amount in GBP directly back to your bank account.

Key Delivery Logistics 

  • Delivery Type: Kerbside / ground-floor doorstep delivery on a flat-packed pallet.
  • Lead Times:
    In-stock cabins: Delivered within 3 to 5 weeks.
    Custom / Made-to-order models: Estimated lead time is 8 to 10 weeks (production + transport).

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