PAYMENT & SHIPPING INFORMATION - SUPERSAUNA® UK

At SuperSauna®, we aim to make your purchase process transparent, simple, and secure. Below you will find all details regarding our exclusive payment method, dispatch location, delivery procedures, and customs requirements for orders within the United Kingdom.

1. Exclusive Payment Method 

To ensure secure and efficient processing of cross-border orders, we accept bank transfers exclusively via our official UK Revolut account.

• Payment Method: Advance payment via Bank Transfer (Revolut UK).
• Payment Terms: Full payment must be settled prior to order dispatch.
• Excluded Payment Methods: We do not accept debit/credit cards, cash, PIN transactions, or cash-on-delivery.
• Payment Reference: Please state your order number as the payment reference.

Bank Details:

• Account Name: SuperSauna LTD GBP
• Account Number: 84964527
• Sort Code: 23-01-20
• Bank Name & Address: Revolut Ltd, 30 South Colonnade, E14 5HX, London, United Kingdom
  Note: Please transfer the total amount in GBP (including 21% Dutch VAT). Cabin releases and dispatch scheduling will commence immediately upon receipt of full payment into our Revolut account. If you have already completed payment, please consider this instruction fulfilled.

2. Dispatch, Delivery & Track & Trace 

All deliveries to the UK mainland are carried out flat-packed via specialized external freight carriers or parcel services.

• Small Items & Accessories (Up to 15 kg): Delivered via standard parcel courier at a flat delivery fee of £4.95.
  Large Cabins & Saunas: Delivered flat-packed on a pallet via an external freight carrier:
• Delivery Type: Kerbside / ground-floor delivery to the doorstep of your UK address.
• Delivery Appointment: Once the sauna is in stock, we prepare the shipment for pickup by our external freight carrier. The carrier will contact you directly to agree on a specific delivery day.
• Track & Trace: You will receive a track & trace code as soon as the shipment has been registered with the external carrier.
• Dispatch Facility: Until our UK showroom and warehouse facility officially open, all orders are dispatched directly from our central warehouse in the Netherlands.

3. UK Import VAT, Customs Clearance & Refund Process 

Because products are currently shipped directly from our central European warehouse in the Netherlands, statutory Brexit customs and import rules apply:

1. Initial Invoice (Incl. 21% Dutch VAT): Under EU export regulations, SuperSauna® is legally required to charge Dutch VAT at order placement until official proof of export outside the EU is confirmed.
2. UK Import Clearance & Customs Fees: When the sauna arrives in the UK, customs/the freight carrier will contact you to charge the UK Import VAT, applicable UK import duties (approx. 2%), and customs documentation fees (approx. £100-£125).
3. Dutch VAT Refund Procedure: After receiving your sauna and completing customs clearance, please email all customs documents and proof of payment of the UK VAT to debiteurenbeheer@supersauna.nl. Upon receipt and verification, we will refund the full paid 21% Dutch VAT in GBP back to your bank account.

Important Notice on Customs Clearance:

Please note that the customer is solely responsible for organizing and completing the customs clearance process directly with the external freight carrier/customs broker. SuperSauna® cannot arrange, assist with, or intervene in the customs clearance process and holds no responsibility or liability for customs clearance procedures.

Contact Information 

• Delivery & Shipping Questions: planning@supersauna.nl
• VAT Refunds & Customs Documents: debiteurenbeheer@supersauna.nl
• General Inquiries & Customer Support: info@supersauna.co.uk