TERMS AND CONDITIONS - SUPERSAUNA® UK

Welcome to SuperSauna®. These Terms and Conditions apply to all orders, purchases, and agreements made via the UK website (www.supersauna.co.uk), by email, or by telephone.

1. Company Information & Warehouse Location 

SuperSauna® UK

Website: www.supersauna.co.uk

Email: info@supersauna.co.uk

Brand & Intellectual Property: SF SuperSauna Franchise LTD

• Dispatch Location: Until our physical UK showroom and UK warehouse facility are officially opened, all orders are dispatched directly from our central warehouse in the Netherlands.

2. Ordering & Contract Formation 

• Orders can be placed directly through our UK webshop, via email, or by phone with our customer service team.
• After placing an order, you will receive an official order confirmation email outlining your purchased items, invoice in British Pounds (£), payment details, and full delivery information. The contract is finalized upon receipt of this confirmation.

3. Pricing & Exclusive Payment Method 

• Invoices & Currency: All quotes and invoices are issued in British Pounds (£).
• Exclusive Payment Method (Revolut Bank Transfer): Payment must be made exclusively via bank transfer to our official UK Revolut bank account (bank details are provided in your order confirmation email). We do not accept card payments, debit/credit cards, cash, or any other payment methods.
• Payment Terms: Full payment must be settled prior to dispatch.

4. UK Import, Customs Clearance & VAT Process 

Because products are dispatched from our central European warehouse in the Netherlands to the UK, the following statutory customs and VAT procedures apply:

• Initial Payment (Incl. Dutch VAT): Under EU export regulations, SuperSauna® is legally required to collect Dutch VAT at the time of order placement until official proof of export outside the EU is confirmed.
• UK Import & Customs Clearance: Upon arrival in the UK, the shipment will undergo standard UK customs clearance handled by our external transport carrier:
• UK VAT & Import Duty: The customer is responsible for paying UK Import VAT, applicable UK import duties (typically ~2%), and customs documentation fees (~£100 to £125) directly to the transport carrier/customs broker upon entry into the UK.
• Dutch VAT Refund Procedure: Once UK customs clearance is complete, the customer must email the official import/customs clearance documentation received from the transport carrier to SuperSauna® (info@supersauna.co.uk). Upon receipt and verification of these export documents, SuperSauna® will immediately refund the full Dutch VAT amount originally paid back to the customer’s bank account.

5. Delivery & Transport 

• External Transport Carrier: All deliveries are handled at all times by an external commercial freight carrier via pallet transport.
• Kerbside / Door Delivery: Delivery is kerbside / ground-floor pallet delivery to the doorstep of your address in the UK mainland.
• Delivery Appointment: The external freight carrier will contact you directly in advance to schedule a specific delivery date.
• Delivery Lead Times:
  Standard in-stock cabins: Typically delivered within 3 to 5 weeks. Custom / Made-to-order cabins: Estimated lead time is 8 to 10 weeks (production + transport).

6. Right to Cancel, Exclusions & Return Freight Costs 

You have the right to cancel your purchase under the following conditions:

• Cancellation Period: You have 14 days from the date you receive the goods to notify us in writing (via email at info@supersauna.co.uk) of your decision to cancel.
  Return Period: Once notified, you have a further 14 days to return the item to our designated warehouse facility.
  Exclusions from the Right to Cancel:
• Hygienic Exclusion: Products of a hygienic nature, such as infrared cabins, traditional saunas, and hybrid saunas that have been removed or opened from their original packaging, are strictly excluded from the right to cancel due to health and hygiene reasons.
• Custom / Bespoke Products: The right to cancel does not apply to custom-manufactured or bespoke products built specifically to your specifications.
• Return Transport Costs: You bear the direct costs of returning the goods. As the goods cannot be returned by standard post due to their nature, returns are processed via freight transport. For freight shipments, we will charge you the actual transport costs incurred, up to a maximum of £600 for indoor saunas and a maximum of £1,000 for outdoor saunas.

7. Retention of Title & Transport Damage 

• Retention of Title: All delivered goods remain the property of SuperSauna® until full payment of the invoice amount and any applicable charges has been received in full.
• Inspection upon Delivery & Transport Damage: Customers are kindly requested to inspect the pallet and packaging immediately upon delivery by the external freight carrier. Any visible damage to the packaging or products must be noted directly on the driver’s delivery receipt/consignment note and reported in writing to SuperSauna® (info@supersauna.co.uk) within 48 hours. Failure to report visible transit damage immediately does not affect your statutory warranty rights, but assists us in processing claims with the external carrier.

8. Warranty & Consumer Rights

• Our products come with guarantees in accordance with the UK Consumer Rights Act 2015.
• Product Warranties: Specific warranty terms for heaters, cabins, and electronic components are stated on your invoice.
• Transferability: Manufacturer warranties apply solely to the original purchaser named on the invoice and expire if the product is resold or transferred to another party.

9. Privacy Policy (UK GDPR) 

We process personal data in full compliance with the UK GDPR and the Data Protection Act 2018.

• Data Usage: Data is used exclusively to fulfill orders, process payments, arrange freight delivery, and fulfill tax requirements.
• Third-Party Sharing: Necessary delivery and customs data is shared with our freight carriers and customs brokers solely for clearance and delivery purposes.
• Your Rights: You may access, correct, or request deletion of your data at any time by contacting info@supersauna.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

10. Applicable Law & Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales (or Scottish courts for residents of Scotland).